Refund policy

We have a 30-day return policy, which means you request a return within 30 days of receiving the item.

 

To be eligible for return, your item must remain as it is, with the original label and unused or unused with the label.You'll also need a receipt or proof of purchase.

 

To begin returns, contact us at kevin@i-outdoors.cn.If your return is accepted, we will send you the return shipping label, along with instructions on how and where to send the package.Items returned to us without first requesting a return will not be accepted.

 

If you have any questions about returns, please feel free to contact us at kevin@i-outdoors.cn.

 

 

Damage and problems

Please check your order on receipt. If the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and resolve it.

 

 

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care items (such as beauty products).We also do not accept returns of dangerous materials, flammable liquids or gases.If you have any questions or concerns about a particular item, please contact us.

 

We regret that we do not accept returns of goods sold or gift CARDS.

 

 

exchange

The quickest way to make sure you need it is to return the items you already own, and after you accept the return, buy the new items separately.

 

 

A refund

We will notify you upon receipt and inspection of your return and let you know if the refund has been approved.If approved, you will be refunded automatically with the original payment.Keep in mind that your bank or credit card company may also need some time to process and post a refund.